==================================
MICROSOFT PRODUCT SUPPORT SERVICES 
==================================

Product Name: Microsoft Office XP
 
Support Options: Please see the Office Product Support Web site (http://www.microsoft.com/office/support.htm) for the latest details on your support options, or call us at (425) 635-7056 for more information.

Worldwide: Support options, hours and cost in your country/region may differ from the United States, please check with your local office for details.

Conditions: Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.


Product Support for Office Customers  
====================================

Need support for Office? Access a wealth of no-charge* self-help resources online at the Office Product Support Web site (http://www.microsoft.com/office/support.htm).  If you need to speak with a Support Professional, please call Microsoft Product Support Services* (http://www.microsoft.com/support/supportnet/overview/overview.asp?FR=0).  If you represent a large organization, please visit our support resources page (http://www.microsoft.com/office/entsupport.htm) for managed support options that may be right for you. 

*connect charges may apply
 

Additional Support Options
==========================

Microsoft Certified Support Centers: Our Microsoft Certified Support Centers are selected for their ability to provide high-quality support and a full range of support services for organizations using Microsoft products in all kinds of environments. Certified Support Centers provide the highest-quality service for both Microsoft products and a wide range of third-party products to ensure a cohesive, high-performance business solution. 

For more information, see the Microsoft Certified Support Center Web site (http://www.microsoft.com/support/mcsc).


International Support
=====================
Important!  Phone numbers for Microsoft subsidiaries are subject to change. Please visit the Worldwide Support Web site (http://support.microsoft.com/directory/ww.asp?sd=gn) for the latest support contact information. If there is not a Microsoft support subsidiary in your country/region, please contact the establishment from which you obtained your Microsoft product.

Argentina
Microsoft de Argentina S.A.
Fax: (54-11) 4316-1922
Customer Service: (54-11) 4316-4600
Technical Support: (54-11) 4316-4664

Armenia
See Russia 

Australia 
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support: 13 20 58 

Austria 
Microsoft Ges.m.b.H. 
Phone:(+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at
Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 
67029,austria@msdirectservices.com
Standard Support (Installation and Handling): +43-1-50222-2255 

Azerbaijan 
See Russia 

Belgium 
Microsoft NV 
Phone: (+32) 2 7043000
Fax: (+32) 2 7043535
TechNet Subscription: +353 1 703 8738
MSDN Subscription: (+32) 2 5138684
Microsoft Information Center: +32 2 5133113
Technical Support: 
· (+32) 2 513 32 74 (Dutch speaking) 
· (+32) 2 502 34 32 (English speaking) 
· (+32) 2 513 22 68 (French speaking) 

Belarus 
See Russia 

Bolivia 
See Uruguay 

Brazil 
Microsoft Informatica Ltda. 
Phone: (55) (11) 5514 - 7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support: 
· Phone: (55) (11) 5504-2155
· Fax: (55) (11) 5504-2227
· Automatic Fax: (55) (11) 5506-8506 
· Bulletin Board Service: (55) (11) 5506-1234 
Customer Services: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227 

Canada 
Microsoft Canada Co. 
Head Office Phone: 1 (905) 568-0434
Customer Information Centre: 1 (800) 563-9048
Technical Support: 
· Desktop Systems including Microsoft Windows 95: (905) 568-4494 
· Microsoft Office and Office Components: (905) 568-2294 
· Other Standard Technical Support: (905) 568-3503 
· Priority Support Information: (800) 668-7975 
· Text Telephone (TTY/TDD) (905) 568-9641 

Caribbean 
Microsoft Caribbean, Inc. 
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support (Soporte Tecnico): (408) 953-8086
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup
Customer Service (Centro de Servicios): (800) 297-5982 for area codes 787 & 809 
only
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): msccatus 

Central America 
Technical Support (Soporte Tecnico): (506) 298-2020
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup
Customer Service (Centro de Servicios): (506) 298-2000
Customer Service E-mail (Correo Electronico para Atencion a Usarios): mscarsup
Internet: http://www.microsoft.com/centroamerica 

Chile 
Microsoft Chile S.A. 
Phone: (56) 2-330-6000
Fax: (56) 2-330-6190
Customer Service: (56) 2-800-330600
Personal Operating System and Applications: 
· Phone: (56) 2-330-6222 
· Fax: (56) 2-341-1439 

China 
Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: (86) 10-6261 7711
Fax: (86) 10-6253 6630 
Microsoft Asia Regional Engineering Center 
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C. 
Phone: (86) 21-64691188, (86) 21-6469 8899
Fax: (86) 21-6469 1166, (86) 21-6469 9900 

Colombia 
Microsoft Colombia 
Carrera 7a. # 71-21 Torre B Piso 7
Santa Fe de Bogota
Phone: (57)(1)317-3838
Fax: (57)(1) 317-3494
Technical Support:
Linea de Respuesta Bogota
Phone: (57)(1) 524-0404
Other cities: 9800-5-10595
Fax: (57)(1) 524-0405 

Croatia 
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: (385) 1 4802 500
Fax: (385) 1 4843 688
Product Support: (385) 1 393539; e-mail: hot-line@microsoft.hr
Customer Service: (385) 0800 300 300; e-mail: info-line@microsoft.hr
 
Czech Republic 
Microsoft s.r.o. 
Phone (+420) (2) 611 97 111
Fax: (+420) (2) 611 97 100
Technical Support: (+420) (2) 2150 3222 

Denmark 
Microsoft Denmark
Phone: (45) (44) 89 01 00
Fax: (45) 44 68 55 10
Technical Support: 
· Phone: (45) 44 89 01 11 
· Microsoft Sales Support: (45) 44 89 01 90 
· Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains 
detailed 
instructions) 
· Microsoft MSDL (BBS): (45) 44 66 90 46 

Dominican Republic 
See Central America 

Dubai 
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical Support (Personal Operating Systems & Desktop Applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304 

Ecuador 
Corporation Microsoft del Ecuador S.A. 
Phone/PBX: (593 2) 460453
Fax: (593 2) 463093
Technical Support:  (593 2) 258025
Customer Service: (593 2) 258025

Egypt
Technical Support (Personal Operating Systems & Desktop Applications, and 
Development Tools "Installation ONLY"):
Tel: (202) 338 8724, (202) 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com

England
See United Kingdom
Estonia
Technical Support: (+372) 650 49 99 

Finland
Microsoft OY Phone: +358-(0) 9-525 501
Fax: +358-(0)9-878 8770
Technical Support:
· Phone: +358-(0) 9-525 502 5026
· Standard +358 (0) 9-525-502-500
· Priority: +358 (0) 9-525-502-20 

France 
Phone: (33) 825 827 829 (*)
Customer Svc. Phone: (33) 0 825 827 829 (*)
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Customer Svc. Phone: (33) 0 825 827 829 (*)
Technical Support:
Phone: (33) 825 827 829 (*) access code 1020
Fax: (33) 1 69 28 00 28
(*) indigo number 0,99 F TTC per minute 

French Polynesia
See France

Georgia
See Russia

Germany
Microsoft GmbH Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 01805 / 25 11 99
Standard Support (Installation and Handling): 01805/67 22 55
General information about Microsoft Support in Central Europe: Fax: 1805-25-1191

Greece 
Microsoft Hellas, S.A.
Phone: (30)(1) 6806-775 through (30)(1) 6806-779
Fax: (30)(1) 6806-780
Technical Support:
· Phone: (30) (1) 6806111
· Fax: (30) (1) 6809528

Gulf & Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: 971 4 3973888
Fax: 971 4 3972244
Personal Support: (Personal Operating Systems & Desktop Applications ONLY)
Gulf (Bahrain, Malta, Qatar and United Arab Emirates)
· Phone - (971) 4 3975443
· Fax - (971) 4 3972304
· E-Mail = mswsgulf@microsoft.com
Lebanon (Cyprus and Lebanon)
· See Lebanon
Oman
· See Oman

Hong Kong SAR, PRC
Microsoft Hong Kong SAR, PRC Limited
Fax: (852) 2560-2217
Microsoft Information Hotline: (852) 2804-4234
Technical Support:
Personal Technical Support: (852) 2804-4222
Professional Technical Support: (852) 2804-4288

Hungary
Microsoft Hungary
Phone: (+36) (1) 437-2800
Fax: (+36) (1) 437-2899
Customer Services: (+36) (1) 267-4636 (2MSINFO)
Technical Support: (+36) (1) 267-7846 (2MSSUGO)

Iceland
See Denmark

India 
Microsoft India
Phone: (91) (80) 559-5733, (91) (11) 6294600, 6294601, (91) (22) 2850193
Fax: (91) (80) 559-7133, (91) (11) 629-2650 

Indonesia
Microsoft Indonesia - Jakarta
Technical Support:
· Phone: (62 21) 570 42 54
· Fax: (62 21) 520 81 22

Ireland
Technical Support:
Phone: (353) 1 706 5353
See United Kingdom

Israel
Microsoft Israel Ltd.
Reception:
Phone: +972-9-952-5353
Fax: +972-9-952-5333
Customer Service & Information Center:
Phone: (+972) 9-9525400
Fax: (+972) 9-9525411
Technical Support for Windows, Office and Microsoft Fun:
Phone: +972-9-9525400
Fax: +972-9-9525403

Italy 
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Customer Service (New product info, product literature): (39) (2) 70-398-398
Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398 

Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/Support Contract: (81) (3) 5354-4700
Channel Marketing Information Center (Presales Product Support):
· Tokyo Phone: (81) (3) 5454-2300
· Osaka Phone: (81) (6) 6245-6995
Customer Service Phone (Version upgrade/Registration):
· Phone: (81) (48) 226-5500
· Fax: (81) (48) 226-5511

Kazakhstan
See Russia
Kingdom of Saudi Arabia
Microsoft Arabia
Riyadh, Kingdom of Saudi Arabia
Tel: (966) 1 2180808
Fax: (966) 1 2180809
Technical Support:
Tel: 800 1242255 (toll free)
Fax: (966) 1 218-0821
E-mail: saudimss@microsoft.com
Internet: http://www.microsoft.com/middleeast 

Kyrgyzstan
See Russia

Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Game and Hardware Service Center: 080-645-1000 (toll free domestic only)
Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 
558-8161
Technical Support Center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544
Internet: http://www.microsoft.com/korea/support/default

Kuwait
PO Box 5244
13053 Safat
Tel: +965-243-0248
Fax: +965-243-0249
Technical Support (Personal Operating Systems, Desktop Applications and 
Developer Tools ONLY):
Tel: +965-243-1071

Latin America
Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Technical Support: (214) 714-9100
Customer Service: (425) 936-8661

Lebanon (Cyprus and Lebanon)
Phone - (961) 1 983348
Fax - (961) 1 983349
E-Mail = mts@lebanon-online.com.lb

Liechtenstein
See Switzerland

Luxembourg
Microsoft NV
Phone: +32 2 730 39 11
Microsoft Support Network Info. Center +31-800-9977-57
TechNet Subscription: +353-1-703 8738
MSDN Subscription: +353-1-708-8690
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
· +32 2 513 32 74 (Dutch speaking)
· +32 2 502 34 32 (English speaking)
· +32 2 513 22 68 (French speaking)
See also Netherlands

Malaysia 
Microsoft (Malaysia) Sdn Bhd:
Phone: +6 (03) 757-2266
Fax: +6 (03) 757-2265
Customer Services:
· Phone: Toll-free - 1-800-88-3249
· Fax: +6 (03) 758-5011
Technical Support:
· Phone: +6 (03) 793-9595
· Fax: +6 (03) 295-2065 

México
Microsoft México, S.A. de C.V.
Distributor Service (Atencion a Distribuidores): (52)(5) 267-2110 
Customer Service (Atencion a Clientes): (52)(5) 265-3380 
Operating Systems and Desktop Applications Support (Soporte Sistemas Operativos 
y Applicaciones de Escritorio): (52)(5) 265-3399 
Server and Developer Support (Soporte de Servidores y Herramientas de 
Desarrollo): (52)(5) 267-2190 
Fast Tips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO sin password

Middle East 
Microsoft Middle East
Phone: (971) 4 397 3888
Fax: (971) 4 397 2244
Technical Support (Personal Operating Systems & Desktop Applications ONLY):
· Phone: (971) (4) 397 5443
· Fax: (971) (4) 397 2304
· E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
· Phone: (971) (4) 299 5082
· Fax: (971) (4) 299 5097

Mongolia
See Russia

Morocco
Microsoft Afrique du Nord et de l'Ouest
Phone: (212) 2 95 80 80
Fax: (212) 2 95 85 85

Netherlands, The 
Jaar 2000 informatie centrum
Netherlands: (020) 5001033
Belgium: +32-2 7043000
Luxemburg: +32-2-5139979
Support and Services
Product Support:
· Netherlands (Dutch): (020) 5001005
· Netherlands (English): (020) 5001053
· Belgium (Dutch): +32 2 513 31 13
· Belgium (French): +32 2 513 22 68
· Belgium (English): +32 2 502 34 32
· Luxemburg (French): +32 2 513 2268
· Luxemburg (English): +32 2 502 3432 

Netherlands, Belgium and Luxemburg 
Microsoft Consulting Services Benelux
+31 (0)20 5001005
Information Services and Subscriptions
TechNet
· Netherlands: (020) 5001035
· Belgium: +32 2 5022176
· Luxemburg: +32 2 5022176
Microsoft Developer Network
· Netherlands: (020) 5001037
· Belgium: +32 2 5138684
· Luxemburg: +32 2 5138684 

New Zealand
Microsoft New Zealand Ltd
Phone: 64 (9) 357-5800
Fax: 64 (9) 357-0868
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 357-5577 

Northern Ireland 
See United Kingdom 

Norway 
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
· Standard: + (47) 22 02 25 50
· Priority: + (47) 22 02 25 45
· Premier: + (47) 22 02 25 46
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +( 47) 22 18 22 09
Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains 
detailed instructions) 

Oman
Phone - 968 691191
Fax - 968 698568
E-Mail = mspss@gto.net.om

Pakistan
Phone: 92 21 111 674357
Fax: 92 21 4533370
E-mail: mssupport@nets.net.pk
Customer Service Center (Version upgrade / TechNet and MSDN
subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304

Panama
Technical Support (Soporte Tecnico): (506) 298 2020
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup
Customer Service (Centro de Servicios): (506) 298 2000
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): msccatus

Papua New Guinea
See Australia

Paraguay
See Uruguay

Perú 
Phone: (511) 421-1200
Fax (511) 4217307
Technical Support:
(511) 2155002 & (511) 2155005 

Philippines
Phone: (632) 811-0062
Technical Support:
· Phone: (632) 892-2295/2495
· Fax: (632) 813-2493

Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Technical Support: +(48-22) 865-99-66
Information Service: +(48-22) 865-99-33

Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) 21 4409200
Fax: (351) 21 4412101
Technical Support:
· Standard Support: (351) 21 4409280
· Fax : (351) 21 4411655

Puerto Rico
Technical Support (Soporte Tecnico): (408) 953 8086
Support E-Mail (Correo Electronico para Soporte Tecnico): mscasup@microsoft.com.
Customer Service (Centro de Servicios): (800) 297 5982 for area codes 787 & 809 
only
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): 
msccatus@microsoft.com.

Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48

Russia 
Microsoft Z.A.O.
Microsoft Information Center:
Phone:
· Moscow: +7 (095) 916-7171
· St.Peterburg: +7 (812) 118-3636
· Novosibirsk: +7 (3832) 119-019
· Kiev +380 (044) 2305101
Fax:
· Moscow: +7 (095) 916-7112
Technical Support:
Phone:
· Moscow: +7 (095) 745-5445
· St.Peterburg: +7 (812) 118-3636
· Novosibirsk: +7 (3832) 119-019
· Kiev +380 (044) 2305102
Fax:
· Moscow: +7 (095) 916-7112

Scotland
See United Kingdom

Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax : (65) 337-6788
Customer Services Phone: (65) 324-5255
Customer Services Fax: (65) 324-6181
Product Support Services:
Phone: (65) 378-3600
Fax: (65) 378-3662

Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
Slovak Republic
Phone: +421-7-5341 9841
Fax: +421-7-5341 9840 Hotline: +421-7-67 296 296
Infoservice: +421-7-67 296 297
Y2K Infoservice: +421-7-67 296 200 

Slovenia
Microsoft d.o.o.
Phone: (+386) (1) 5 800 800
Fax: (+386) (1) 5 800 822
Technical Support: (+386) (1)  585 3449

South Africa 
Microsoft South Africa
All services
Phone: (+27)11 257 0000 or
0860225567 (inside South Africa)
Fax: (27)11 257 0257
Technical Support Fax: (+27)11 257-0424 

South East Africa and Indian Ocean Islands
See South Africa

Spain
Microsoft Iberica SRL
Inside Spain
Phone: 902 197 198
Fax: 91 803 8310
Technical Support: 902 197 198
Customer Service: 902 197 198
Fax Back telephone: 902 197 198
Outside Spain
Phone: (34) 91 353 69 60
Fax: (34) 91 803 8310
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Fax Back telephone: (34) 91 353 69 60

Sweden 
Microsoft AB
Phone: +46-(0)8-752 56 00
Fax: +46-(0)8-750 51 58
Technical Support:
· Standard: +46-(0) 8- 752 09 29
· Priority: +46 (0) 8 751 09 80
· Premier: +46 (0) 8 632 57 01
Sales Support: +46-(0)8- 752 56 30 

Switzerland 
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Customer Service Phone: 0848-858-868
· Microsoft Info-Service, Postfach, 8001 Zürich, Fax: 01 311-72-27
Technical Support:
· Standard Technical Support (German speaking) Installation and Handling: Phone 
0848 80 - 2255
· Standard Technical Support (French speaking): Phone 022-738 96 88
· General information about Microsoft Support in Central Europe: Phone 
0848-80-2330 

Tajikistan 
See Russia 

Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
· Phone: (886) (2) 2508-9501
· Fax: (886) (2) 2508-9575

Thailand 
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198 

Turkey
Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: (90 (212) 258 59 54
Support Hotline:
· Phone: 90 (212) 275 2466
· Fax: 90 (212) 272 7755

Turkmenistan
See Russia

Ukraine
01001, Kyiv, Postbox B-549
Microsoft Information Center:
(044) 230-51-01
Technical Support:
Kyiv: (044) 230-51-02
Internet: http://www.microsoft.com/ukraine/
See also Russia 

United Kingdom
Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Technical Support:
· Desktop Applications, Home Products, Personal Operating Systems and hardware. 
0870 50 10 100
· Developer Products 0870 50 10 200
· Business Systems 0870 50 10 300
· Customers phoning from Ireland should dial 706 5353 for technical support.
Pre-Sales Information: Microsoft Connection (0345) 00 2000

Uruguay
Technical Support:
· Phone: (598) (2) 774934
· Fax: (598) (2) 774935
See also Uruguay Online

Uzbekistan
See Russia

Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: (582)265-9922
Fax: (582)265-0863
Technical Support: (582) 993-6755

Wales
See United Kingdom

Note   Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.


